How Agency Bounce handles your information, and exactly how refunds and cancellations work across our monthly, half-yearly, and annual programs — in plain terms, no fine print.
Agency Bounce provides dedicated outbound calling and appointment-setting services to insurance agencies, realtors, and U.S. businesses. This policy explains what we collect, why, and how we protect it.
To run outbound campaigns on your behalf, we may collect and process the following:
We use the information you provide strictly to deliver and improve the service you've engaged us for:
Lead and prospect data you share with us remains your data. We use it only to work your campaign and do not sell, rent, or repurpose your lists for any other client or campaign. Your dedicated rep works your data for your account alone.
We do not sell your personal information. We may share information only in limited circumstances:
We apply reasonable administrative and technical safeguards to protect the information you share with us. We retain data only as long as needed to deliver the service and meet legal and accounting obligations. On request, we will return or delete campaign and lead data after your engagement ends, subject to any records we're required to keep.
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us. You may also ask us to stop using a specific lead list at any time. We'll respond to reasonable requests within a reasonable timeframe.
Our reps operate campaigns using the data and instructions you provide. You are responsible for ensuring the contact lists you share with us were obtained lawfully and may be contacted, and for compliance with applicable calling regulations in your jurisdiction. We work with you to honor do-not-call requests captured during campaigns.
We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date at the top of this page. Continued use of our services after changes take effect means you accept the updated policy.
Our refund terms depend on the program you're enrolled in. Here's exactly how it works — at a glance, then in detail.
Monthly plans are non-refundable once the billing cycle has started. Instead of a refund, we'll reassign your dedicated rep if the fit isn't right.
Cancel a half-yearly program and we'll refund the unused portion, calculated pro-rata from the point of cancellation.
Cancel an annual program and we'll refund the unused portion, calculated pro-rata from the point of cancellation.
Monthly plans are billed in advance for the upcoming service period and are non-refundable. Once a monthly billing cycle has begun, the fee for that cycle cannot be refunded, in whole or in part.
If you're not satisfied with your assigned telemarketer, you are not stuck. Rather than issuing a refund, we will change your dedicated rep and assign a different telemarketer to your campaign at no additional cost, so your outbound calling continues without interruption. To request a rep change, contact us and we'll arrange the switch as promptly as possible.
For half-yearly (6-month) and annual (12-month) programs, you may cancel before the end of the committed term and receive a pro-rated refund for the unused portion of the program.
To cancel a plan or program, contact us by phone at +1 (828) 818-5135 or by email at Contact@agencybounce.com with your account details. Your cancellation takes effect from the date we receive your request. For monthly plans, cancellation stops future billing; for half-yearly and annual programs, cancellation triggers the pro-rated refund calculation described above.
Approved pro-rated refunds are issued to the original payment method used for the purchase. Please allow a reasonable processing window for the refund to appear, depending on your bank or payment provider. Any applicable payment-processing fees may be deducted where permitted.
Fees for completed onboarding, campaign setup, or any third-party costs incurred on your behalf are non-refundable, as these reflect work already performed and expenses already committed. This applies across all plan types.
We may update this Refund & Cancellation Policy from time to time. The terms in effect at the time of your purchase apply to that purchase. The "last updated" date at the top of this page reflects the current version.
In short: Monthly plans are non-refundable but you can switch telemarketers anytime. Half-yearly and annual programs are refunded pro-rata for the unused portion.
Talk To UsReach out and we'll walk you through your plan, a rep change, or a cancellation — whatever you need.